Returns Policy

Worried the fit isn’t right or the wrong item arrived? Here’s the short answer: you’ve got time, and we’ll guide you clearly from request to refund or exchange.

At a glance

Aspect	Summary
Return window	30 days from the delivery date
Condition	Unused, unwashed, tags attached; original packaging where possible
Return shipping	Our error: we pay. Change of mind: you pay.

Return window: 30 days from the delivery date.

What qualifies for a return

• Defective or damaged on arrival
• Wrong item shipped
• Wrong size shipped
• Significantly different from the product description

You can also return items for change of mind or fit preference within 30 days. See who covers shipping below.

Item condition requirements

• Unworn and unwashed
• All original tags attached
• In original packaging where possible
• No stains, odors, pet hair, or signs of wear

Photos we need to assess your request

• Clear, well‑lit close‑up of the issue (if defective/damaged)
• Photo of the size tag
• Full front and back photos of the item

How to start a return or exchange

1. Email [email protected] within 30 days of delivery.
2. Include your order number in the subject line.
3. Tell us the reason (see eligible reasons above) and your preferred resolution (refund or exchange).
4. Attach the required photos.
5. Wait for our reply with approval and next steps.

Who pays for return shipping?

Scenario	Return shipping cost	Original shipping fee refunded	Outcome
Our error (defective, damaged, wrong item/size, or significantly different from description)	Fayezee covers the return shipping (prepaid label provided after approval)	Yes	Refund or exchange (your choice, subject to availability)
Change of mind or fit preference	You cover the return shipping (use a tracked service)	No	Refund or size/color exchange if available

Exchanges

Prefer a different size or color? If the item is in stock, we’ll set up an exchange once your return is received and approved. If the requested item isn’t available, we’ll process a refund instead.

What we can’t accept

• Items that are worn, washed, altered, or damaged after delivery
• Items missing original tags
• Returns with only minor cosmetic variations (like slight color differences due to lighting/monitor settings)

Approvals and timelines

• Approval and instructions are sent by email. We reply within 1–2 business days.
• After we receive and inspect your return, refunds are issued within 5–7 business days to the original payment method.
• Your bank or card issuer may take an additional 5–10 business days to post the credit.
• No restocking fees. Original shipping is refunded only when Fayezee is at fault (see table above).

Need help?

Email: [email protected]

Business address: Thôn Liễu Trì, Mê Linh, Mê Linh, Hà Nội